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Returns and Exchanges
Return Policy
You have 30 days from delivery to return your product for a full refund to your original payment method (see exceptions below). Return shipping costs apply and may be deducted from your refund. Don’t worry—we’ll generate the return shipping label for your convenience. Please reuse the shipping materials provided to help us reduce waste!
Exchange Policy
Enjoy a free exchange within the first 30 days of ownership. We’ll even cover shipping both ways—because we value you! Don’t forget to reuse the shipping materials we sent your product in.
Exceptions
Engraved or personalized products cannot be returned but can be exchanged within 30 days.
12-Month Manufacturer’s Warranty
All Joycoast products come with a 12-month manufacturer’s warranty. If your product is defective or doesn’t work properly, let us know, and we’ll send you a replacement.
Warranty Conditions:
• Products must be free of major damages not caused by improper handling, recklessness, or standard wear and tear.
• Warranty does not cover cosmetic damage, such as scratches or dents from everyday use.
Your satisfaction is our priority—let us know how we can make things right or if we can help!
What's in the box
Joycoast wooden watch
WOODEN box for the watch
RE-sizing tool for watches
fit guide
Goes on perfectly for any occasion
our journey
Joycoast founder Reese O’Toole, previously not a watch enthusiast, discovered the comfort and elegance of wooden watches in 2017. This sparked the creation of Joycoast, offering uniquely lightweight and comfortable wooden watches and sunglasses. Reese's dedication to wooden accessories stems from their sustainability and eco-friendliness, promoting a conscious lifestyle. Joycoast now boasts engraved wooden watches, perfect for special gifts. Join us in our mission to create exciting, sustainable products while making a positive impact on the environment by planting 10 trees with every purchase, aiming for 1 million trees. Experience guilt-free luxury with wood, sourced responsibly from FSC-Certified Forests, a renewable resource with minimal environmental impact compared to steel and concrete. Make a stylish choice that's both eco-conscious and chic with Joycoast.
FAQ
It wasn't until 2017 when Reese realized one of the oldest materials (wood) could be combined with modern technology to create a unique, lightweight, and amazingly comfortable piece of art to wear on your wrist. He got to work designing his first collection of wooden watches for men. This is when Joycoast was born. Not long after, he discovered other products he could create from wood, such as wooden sunglasses. To this day Reese only wears wooden accessories and has been raising awareness for wood as a sustainable alternative to traditional steel watches and harmful plastic sunglasses. Joycoast has advanced a lot over the years and now offers engraved wooden watches, which make extra special gifts.
We like it when you’re happy, and we’re also confident in our product’s quality. You may return or exchange any of our products within 30 days of purchase, without hassle. Just contact us and we’ll take care of the rest. We will pay for the shipping!
Yes, all of our products include a 12 month manufacturer’s warranty that covers any mechanical defects or design flaws.
You tell us what you want engraved, and we take care of the rest! Engraving adds about 3-5 business days.
Joycoast is happy to offer you fast & free shipping on all orders. Most Joycoast orders are processed and shipped from our Chicago facility within 24-48 hours. The below shipping times are average and not guaranteed. You may upgrade your shipping to Priority, or contact us if you have special circumstances.
CHICAGO (local)
1-3 business days
UNITED STATES
1-6 business days via USPS or UPS
CANADA
6-10 business days
WORLDWIDE
7-14 business days