About Joycoast

Where is Joycoast based?
Joycoast was founded in Chicago, IL in 2017 and remains headquartered there. All shipping, design, and operations are conducted from our Chicago facility.

Shipping & Delivery

How long until I receive my order?
Most orders are processed and shipped within 24-48 hours. Below are the average shipping times:

  • Chicago (local): 1-3 business days

  • United States: 1-6 business days (USPS or UPS)

  • Canada: 6-10 business days

  • Worldwide: 7-14 business days

For expedited shipping, choose Priority at checkout or contact us for special requests.

Is shipping free?
Yes, we offer FREE shipping within the U.S. and Canada. For international orders, shipping is free for purchases over $99 (customs costs not included).

Product Information

Can you personalize or engrave my wooden watch?
Absolutely! We offer in-house engraving on the back of all wooden watches. This option is available on the product page. Please note: engraved watches cannot be returned or exchanged.

Is my watch size adjustable?
Yes! Every watch comes with extra links and a resizing tool to adjust the size. Watch our resizing video here.

Are wooden watches water-resistant?
Our wooden watches are splash-resistant, meaning they can handle rain or handwashing. However, we advise against swimming, showering, or scuba diving while wearing them.

Are wooden sunglasses water-resistant?
Yes, our wooden sunglasses are water-friendly. Some pairs even float! However, we recommend avoiding frequent submersion for non-floatable styles.

What is included with my order?

  • Wooden Watches:

    • Wooden Watch

    • Bamboo Gift Box

    • Cleaning Cloth

    • Resizing Tool

    • 10 Trees Planted in Your Honor

    • Optional: Engraving

  • Wooden Sunglasses:

    • Wooden Sunglasses

    • Lens Cleaning Cloth

    • Soft Cloth Case

    • 10 Trees Planted in Your Honor

    • Optional: Foldable Cork Hard Case

Warranty & Returns

Does my product come with a warranty?
Yes, all products include a 12-month manufacturer’s warranty (excludes normal wear and tear). If your product is defective, send us a photo of the damage, and we’ll provide a replacement or a return label for repairs. Please note: the warranty does not cover improper handling, storage, water damage, or recklessness.

Special Packages

Does Joycoast offer groomsmen or wedding packages?
Yes! We’d be honored to be part of your special day. Check out our wedding packages here or contact us for more details.

Need More Help?

Can’t find what you’re looking for? Text us at 872-259-7259 or email us at support@joycoast.com. We’re here to help!