QUESTIONS? LOOK HERE!
Can't find what you're looking for? Text us at (312) 879-9914 or email us at support@joycoast.com
Where is Joycoast based?
How long until I receive my order?
Most Joycoast orders are processed and shipped from our facility within 24-48 hours. The below shipping times are average and not guaranteed. You may upgrade your shipping to Priority, or contact us if you have special circumstances.
CHICAGO (local)
1-3 business days
UNITED STATES
1-6 business days via USPS or UPS
CANADA
6-10 business days
WORLDWIDE
7-14 business days
Is shipping free?
Yes. We offer FREE shipping within the U.S. & Canada. Free shipping worldwide is available to orders over $99. This does not include any additional customs costs.
Can you personalize or engrave on my wooden watch?
Yes, we offer in-house personalization and engraving on the back of all of our wooden watches. This option is available on the product page. Engraved watches can not be returned or exchanged.
Does my product come with a warranty?
It sure does! All of our products come with a 12-month manufacturer's warranty. If your product is defective or doesn't work properly, send us a photo of the damage and we'll send you a replacement or return label for repairs. *Must be free of major damages and not be caused by improper handling, storage, water damage, and recklessness.*
What is included with my order?
Our wooden watches include:
Wooden Watch
Bamboo Gift Box
Cleaning Cloth
Re-sizing Tool
10 Trees Planted in Your Honor
Optional: Engraving
Our wooden sunglasses include:
Wooden Sunglasses
Lens Cleaning Cloth
Soft Cloth Case
10 Trees Planted in Your Honor
Optional: Foldable, Triangular Cork Hard Case
How do you plant 10 trees per sale?
Joycoast has partnered with Trees for the Future, a non-profit organization which takes a portion of each sale which equates to 10 trees & teaches impoverished communities around the world the benefits of sustainable farming through Forest Gardens. These farmers revitalize their lands by planting thousands of trees that protect and bring nutrients back to the soil. This helps farmers grow a variety of fruits and vegetables. Planting trees provides families with more than just food. It provides income, empowerment, unity, leadership, and education.
Does Joycoast offer groomsmen or wedding packages?
Heck yes we do! We would be honored to be a part of your big day, please take a look here and let us know if you have any further questions.
Is my watch size adjustable?
Of course! Every watch comes with additional links that can be removed or added at any time. We even include a re-sizing tool with every purchase. Check out our video on how to resize your watch here.
Are wooden watches water resistant?
Most wooden watches are only splash resistant, meaning rain, washing your hands, or daily wear shouldn't be a problem. We advise not to swim, shower, or go scuba diving in wooden watches.
Are wooden sunglasses water resistant?
Yes, our wooden sunglasses are fine in the water, we just advise against frequent submerging of most pairs. Although, some of our sunglasses are made for the water and even float!