QUESTIONS? LOOK HERE!

Can't find what you're looking for?  Text us or call us (312) 879-9914 or email us at support@joycoast.com

Where is Joycoast based?

Joycoast began in Chicago, IL in 2017 and still is headquartered here.   All of our shipping, design, and operations are also conducted here.

How long until I receive my order?

Most Joycoast orders are processed and shipped from our facility within 24-48 hours. The below shipping times are average and not guaranteed. You may upgrade your shipping to Priority, or contact us if you have special circumstances.


CHICAGO (local)

1-3 business days


UNITED STATES

1-6 business days via USPS or UPS


CANADA

6-10 business days


WORLDWIDE

7-14 business days 

Is shipping free?

Yes. We offer FREE shipping within the U.S. & Canada. Free shipping worldwide is available to orders over $99. This does not include any additional customs costs. 

Can you personalize or engrave on my wooden watch?

Yes, we offer in-house personalization and engraving  on the back of all of our wooden watches.  This option is available on the product page. Engraved watches can not be returned or exchanged. 

What is included with my order?

Our wooden watches include:

Wooden Watch

Bamboo Gift Box
Cleaning Cloth

Re-sizing Tool

10 Trees Planted in Your Honor


Our wooden sunglasses include:


Wooden Sunglasses

Foldable, Triangular Cork Hard Case

Lens Cleaning Cloth

10 Trees Planted in Your Honor


How do you plant 10 trees per sale?

Joycoast has partnered with Trees for the Future, a non-profit organization which takes a portion of each sale which equates to 10 trees & teaches impoverished communities around the world the benefits of sustainable farming through Forest Gardens. These farmers revitalize their lands by planting thousands of trees that protect and bring nutrients back to the soil. This helps farmers grow a variety off fruits and vegetables. Planting trees provides families with more than just food. It provides income, empowerment, unity, leadership, and education. 

Does Joycoast offer groomsmen or wedding packages?

Heck yes we do!  We would be honored to be a part of your big day, please take a look here and let us know  if you have any further questions.

Does my product come with a warranty?

It sure does! All of our products come with a 12-month manufacturer's warranty. If your product is defective or doesn't work properly, send us a photo of the damage and we'll send you a replacement or return label for repairs. *Must be free of major damages and not be caused by improper handling, storage, water damage, and recklessness.*

Is my watch size adjustable? 

Of course! Every watch comes with additional links that can be removed or added at any time. We even include a re-sizing tool with every purchase. Check out our video on how to resize your watch here